Patient Portal · Conway Medical Center (2024)

For CMC Patients

In our ongoing effort to improve both quality and accessibility to healthcare services, Conway Medical Center is proud to introduce the CMC Patient Portal and the CMCcare App. Our Patient Portal allows patients to electronically access their medical records for both their hospital and physician office encounters at their convenience on any computer, tablet or mobile device that has internet connectivity.

With the CMC Care app you have access to:

  • Manage your appointments
  • Message your medical team
  • Schedule primary care or pediatric visits
  • View your lab results
  • View your clinic notes
  • Request prescription renewals
  • View your vaccination records

To get started or enroll today, click here.


Conway Medical Center has become a member of the South Carolina Health Information Exchange (“SCHIEx”). This Notice tells you how doctors and other health care providers may use or share your electronic health information and with whom it may be shared.


SCHIEx makes it possible for your doctor to share your medical history, including medications, allergies, diagnoses, and procedures, with other doctors and health care providers involved in your care. It is a safe and secure network that makes sure your personal health information is available to your doctors and other health care providers when and where it is needed. SCHIEx does not keep or store your personal health information.

By allowing your doctors and other health care providers to use and share your personal health information through SCHIEx:

· Your doctor will have more information available to make even more informed health care decisions at the time of your appointment.

· Your doctor may know better which tests or services you have already received, so you can avoid repeated or needless tests or services.

· Your doctors and other health care providers can better coordinate your health care. This can save you time and money by avoiding repeated or needless tests and doctor visits, paperwork, or appointment delays.

· Your health information is available when and where it is needed, whether it is a routine office visit or in case of an emergency.


Your privacy and your personal health information are protected by federal and state law. Those federal and state laws also govern the way your personal and electronic health information is used or shared through SCHIEx. Your doctors and other health care providers will use and share your electronic health information with other doctors and health care providers, involved in your care, through SCHIEx to provide, coordinate, or manage your health care and any related services.

This includes coordinating your health care with other health care providers who have signed on as members of SCHIEx and agreed to follow all of the SCHIEx policies and procedures.

SCHIEx members may include health care providers licensed in the State of South Carolina, including medical doctors, dentists, chiropractors, optometrists, podiatrists, pharmacists, physician assistants, and nurse practitioners.

SCHIEx members also may include organizations such as hospitals, ambulatory surgical facilities, home health agencies, pharmacies, case management providers, telemonitoring providers, health information exchanges and organizations within which eligible individuals practice.

Example 1

We would share your electronic health information, as necessary, through SCHIEx with
another doctor who has requested to see your electronic health information to provide
care to you.

Example 2

We may share your electronic health information from time-to-time with a doctor, or healthcare
provider (for example, a specialist, or laboratory) who, at the request of your doctor,
becomes involved in your care by helping with your diagnosis or treatment or with whom
you start a new treatment.

Example 3

We may share your personal health information, as necessary, through SCHIEx with your
pharmacist. Your pharmacist can track what drugs you take and prevent unwanted side
effects or bad reactions when you are prescribed medications by more than one doctor.

We may also share your personal health information through SCHIEx with agencies that audit, investigate, and inspect health programs for the health and safety of the public. We may submit information as required by law, including but not limited to: immunization data, quality reporting data, and communicable disease data to a state or federal agency.

Example 4

If you were diagnosed with the measles or mumps, we would share your personal health
information, as required by law, through SCHIEx to report your diagnosis to the South
Carolina Department of Health and Environmental Control. This helps DHEC work to
prevent the spread of the disease to others in you community.

In emergencies, including any visits by you to an emergency department at a hospital that is a member of SCHIEx, we will allow emergency doctors and nurses to see your personal health information so you may receive the most appropriate care.

Personal health information that may be shared includes your personal information that may identify you, general information, diagnoses, test results, prescriptions, claims data, and clinical notes.


You may ‘Opt Out’ of SCHIEx. By opting out of SCHIEx, your personal health information will not be shared through SCHIEx.

If you wish to opt out of SCHIEx, you must ask for, complete, and sign an Opt Out form that tells us in writing that you do not want your personal health information included in or shared through SCHIEx. Should you wish to opt out, and let us know in writing of your decision by giving us a signed Opt Out form, we will take steps to make sure your personal information cannot be viewed, used, or shared through SCHIEx.

Please understand that if you opt out, your personal health information will not be used
or shared by any doctor or health care provider through SCHIEx except where required
by law.

If you change your mind and wish to have your electronic health information shared through SCHIEx, you may cancel your Opt Out. To cancel your Opt Out, you or your personal representative must complete, and submit a signed SCHIEx form to the office staff stating that you allow us to share your electronic health information through SCHIEx.

We will use our best efforts to make all of your electronic health information available through SCHIEx. However, we cannot guarantee that all of your personal health information will be available at that time.

If you choose to Opt Out of sharing your electronic information through SCHIEx, please complete the information on the next page.

Patient Portal · Conway Medical Center (2024)


Is patient portal legit? ›

A patient portal is a secure website set up by a health care system, hospital, or clinic. The tools (or features) vary, depending on the portal. Patient portals can help you access medical records, set up appointments, communicate with your health care professional, and pay medical bills.

What are some things that a patient portal may allow you to see? ›

Using a secure username and password, patients can view health information such as:
  • Recent doctor visits.
  • Discharge summaries.
  • Medications.
  • Immunizations.
  • Allergies.
  • Lab results.

How to improve patient portal use? ›

How Do You Get More Patients to Use Portals?
  1. Make Patient Portal Enrollment part of your initial care procedures. ...
  2. Automate patient portal enrollment by syncing it to online scheduling services. ...
  3. Patient Portal Enrollment at Your Check-In Kiosk or App. ...
  4. Promote your Patient Portal. ...
  5. Be Mobile Friendly.

What are three proven ways you can encourage patients to use your EHR's patient portal so you are complying with these requirements? ›

  • PROMOTE PORTAL. Send e-blasts to patient base, and also advertise portal on your practice web site and other online pages, along with in-office signage to meet Meaningful Use requirements.

What are the risks of patient portals? ›

Some potential disadvantages of patient portals include:

Disparities in age, technological literacy, and internet access can make use of patient portals intimidating or unattractive to some patients.

Who controls the patient portal? ›

Patient portals and PHRs also differ in who owns and controls the data. With a patient portal, your healthcare provider owns the information and they maintain it. They make the necessary updates based on your visits, results, and queries. In contrast, with a PHR, you are the owner.

Do doctors read MyChart messages? ›

Understanding MyChart messaging

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

Why do patients not use patient portals? ›

Limited internet access - Approximately 25% of patients cited a lack of internet access as a barrier to using patient portals. Privacy concerns - Privacy and security concerns were expressed by 22% of patients, particularly those in certain demographic groups such as patients over the age of 40 and Hispanics.

Which information can be accessed through a patient portal? ›

A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an internet connection. Through a patient portal, individuals can access various information such as test results, insurance bills, and cost comparisons.

What are 3 benefits of a patient portal? ›

Early interventions, improved access to their care team, and increased efficiency of care delivery can ultimately lead to reduced costs and improved quality of care.

What percentage of patients use patient portals? ›

About 3 in 5 individuals nationwide reported they were offered and accessed their online medical record or patient portal in 2022 — this represents a 50 percent increase since 2020. Figure 1: Percent of individuals nationwide who were offered and accessed their online medical record or patient portal, 2014-2022.

What is the most common barrier to the use of the patient portal? ›

The most common barriers to patient portal adoption are preference for in-person communication, not having a need for the patient portal, and feeling uncomfortable with computers, which are barriers that are modifiable and can be intervened upon.

Is the patient portal secure? ›

The Secure Patient Portal is a safe and easy way for your doctor or clinic to electronically share your healthcare information with you. After you make an account and log in, you will be able to see messages and download documents that have been sent to you.

Is patient info a reliable source? ›

All Patient's content is checked by health professionals so you can trust its accuracy, authority, and it being up to date. Everything on Patient meets the highest standards of clinical accuracy and ethical integrity and follows the NHS Standard for Creating Health Content.

Is patient access app safe? ›

Your personal information and any medical records are protected with the highest standards of online security.

What are the benefits of a patient portal? ›

Patient portals enable patients to communicate securely and conveniently with their providers. These systems give patients the power to view doctor visits, obtain test results, request medication refills or discuss any medical-related matters.


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