Ally Bank Help Center: Account Information FAQs | Ally Bank (2024)

  • Once a minor reaches the age of majority in their state, control of the funds must be transferred to the minor.

    See what we'll need from the former minor and custodian to make that happen, and what to expect along the way.

  • We don't currently issue certified checks or money orders, but we can issue cashier's checks.

    Call us at 1-877-247-2559 to request a cashier's check – at no charge.

  • Once you log in to online banking, choose your name (or Profile if you’re on your mobile device), and select Profile and Settings. Choose Username, and create a new username.

  • You can always call us at 877-247-2559 to close your account. Or, send a written request to:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.

  • Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.

  • You can have up to 6 total beneficiaries (primary and contingent) for each IRA.

  • Once you log in to online banking, choose your name (or Profile if you're on your mobile device), and select Profile and Settings. Then choose Paperless Settings to update your delivery options. Your paperless setting will start after your next statement cycle. We'll still notify you by email whenever you have a new statement or correspondence.

  • No. We don't currently offer business banking products.

  • While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.

  • You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.

  • We're an online bank and don't have physical bank branches, or the expenses that come with operating them. It's one way we’re able to keep our rates competitive.

    With Ally Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Care Associates available 24/7 to help at 1-877-247-2559.

    Use the to find ATMs nationwide.

  • You can search for transactions once you log in to online banking:

    1. Choose the account with transactions that you'd like to search.
    2. Scroll down to the Transactions History section of your account detail page.
    3. Select the transaction searchAlly Bank Help Center: Account Information FAQs | Ally Bank (1) located at the far right side of the page.
    4. You can search transactions using keywords, within a set number of days or by custom dates.
    5. Select Search to view transactions.
  • You can:

    • Check your current balances for your accounts with us

    • Transfer money between your accounts with us and accounts you have at other institutions

    • Bank from your phone with allybank.com or one of our free apps for iPhone® or Android™

    • See up to 18 months of account activity

    • Nickname your accounts

    • Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions

    • Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)

    • Search and find specific transactions

    • Use our free Bill Pay service to pay bills online

    • Place or remove stop payments

    • Open accounts

    • Download activity to Quicken®

    • Request checks, deposit slips and forms

  • Yes.

  • Once you log in to online banking:

    1. Choose the account that you'd like to access.
    2. Next to Account Number, select Show to unmask all the digits of your account number.
    3. Select Hide to mask all but the last four digits of your account number.
  • To add another person to your Ally Bank account:

    1. Fill out the Additional Owner form
    2. Return it to us via upload when you’re signed in to your account or you can fax or mail it.

    Fax:
    1-866-699-2969

    Mail:
    Ally Bank
    P.O. Box 951
    Horsham, PA 19044

  • Our routing number is 124003116.

  • Once you log in to online banking:

    1. Choose the account you wish to access.
    2. View your account Interest YTD displayed in the account details.
    3. Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.
  • Follow these steps for your browser.

    Firefox (version 9 or higher):

    1. Go to the Tools menu.
    2. Select Options.
    3. Select the Content tab.
    4. Select the Enable Javascript checkbox.
    5. Select OK.

    Chrome (version 16 or higher):

    1. Select menu icon in upper right corner of the page.
    2. Select Settings.
    3. Select Show advanced settings to expand the list.
    4. Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

    Safari (version 9 or higher):

    1. Go to the Safari menu.
    2. Select Preferences.
    3. Select Security.
    4. Select Enable Javascript.
  • Once you log in to online banking, choose your name (or Profile if you're on your mobile device) and select Profile and Settings. Choose Password, and create a new password.

  • To update your contact information online, log in, and go to Profile and Settings. To update your contact information in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.

  • We havecustomer care associatesacross the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.

  • To update your address online, log in, then select Profile and Settings. From that menu, choose Profile and Settings, then Personal Information.

    To update your address in the Ally Mobile app, log in and select Profile. Then go to View and edit contact information and select Edit.

    To change the address associated with your trust, custodial, or other fiduciary account, you'll need to complete the Change of Address Form (PDF) and send it to us via the Secure Message Center or call us at 1-877-247-2559.

    You can also print the Change of Address Form and return it to us using the applicable fax number or address below.

    For Ally Bank Accounts:
    Fax: 1-866-699-2969
    Mail: Ally Bank
    PO Box 951
    Horsham, PA 19044

    For Ally Invest Accounts:
    Fax: 1-866-699-0563
    Mail: Ally Invest
    PO Box 30248
    Charlotte, NC 28230

  • You can change or add beneficiaries to Ally Bank IRA accounts any time by logging on to online banking, select Your Name (orProfileif you're on your mobile device), and chooseBeneficiaries. You can also call us at 1-877-247-2559 or complete and mail theChange of Beneficiary form.

    If you are married, live in a community property state and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarizedChange of Beneficiary formthat includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.

  • You can change or add beneficiaries to Ally Bank (Non-IRA) accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device) and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form.

  • Interest Checking, Money Market and Savings Accounts all have monthly statement cycles. CDs and IRAs are quarterly.

    If you have a savings or checking account with us, we'll send you one statement monthly (by mail or email) for all of your accounts, including CDs.

    If you have a CD with electronic transfers, you'll get a monthly statement each time a transfer occurs.

    Your statement date, or the day of the month your statement cycle ends, is based on the day you opened your account.

  • We have no monthly maintenance fees whatsoever. To see what transaction fees we do charge and why, select the Fees tab on our Money Market Account and Savings Account pages.

  • Yes. To download Ally Bank activity, log in, and select the account. Scroll to the Transactions History, and select the download icon. You can download and save your account activity in a Comma Separated Value (CSV) file or a Quicken (QFX) file.

  • Unsupported browsers may limit site performance. For best results using desktop, we recommend using:

  • From your Spending or Money Market account, select More, then Deposit Slips. Select the items you want, and submit your order. We’ll mail your items within 10 business days.

  • You can have up to 3 Ally Bank Spending Accounts, 10 Savings or Money Market Accounts, and 40 CDs at once. This includes accounts where you’re an owner or a signer (such as a trustee on a revocable trust, or a custodian on a custodial account, for example). Account limits apply to IRA plans.

    If you’re already over the limit, that’s okay. We’ll let you know if we need to close any of your accounts.

  • If you need a form from us, you can find it on the web by logging in , selecting Profile and Settings, then Forms. On our app, log in, tap Menu, scroll to Documents, then Forms.

    Some of our forms can be filled out online, while others will need to be printed, completed, and sent back to us using the instructions found on the form.

    Watch a quick video that walks you through downloading one of our forms and sending it back to us.

    Digitally:

    To digitally send us a paper form or document, make sure it’s completed, then create a digital version of it by either taking a digital photo or using a scanner. Then, save it to your computer.

    Send us your home loan-related documents by logging in, selecting your mortgage account from your Snapshot, then Account Management, then Messages, then Compose. Attach your documents by selecting Add Attachment.

    For all other accounts, select Profile and Settings, then Secure Messages from the menu, then the account type your message pertains to. Select New Secure Message, then Attach a file to attach your documents.

    By mail:

    We have different mailing addresses for our different account types, and for the type of mail you’re sending us. Go to our Contact Us page to find the one you need, and make sure your mail gets into the right hands.

    Don’t forget:

    In addition to your documents, be sure to include any information we might need to help you with your request, such as a brief letter explaining your reason for mailing us, dispute or ticket numbers, or any other relevant info.

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Ally Bank Help Center: Account Information FAQs | Ally Bank (2024)

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